Support and Help Channels
A 60–minutes Inquiry Reply Guarantee
Our tech assistance team is on duty day and night to take care of all your assistance needs. Each ticket you send out to us shall be responded to within less than 60 minutes. If your problem requires some help from one of our administrators, we are going to address the ticket to the technician on duty and will notify you that the situation will soon be resolved.
Professional Technical Support Service
Our customer support crew will be on duty for you day and night to to respond to all service request tickets that you send to us. We offer tech help for the packages that are pre–configured on your server. These include our in–house built Web Control Panel, the selected OS along with the server management panel (with respect to the VPS type).
An Intuitive Help Section
Each section of the Web Control Panel that is included totally free with your VPS features an integrated collection of articles. One can find a number of extensive how–to posts and a selection of step–by–step video lessons that show all the general web site management responsibilities. You can use them by pressing the Help or Video buttons in the right corner of each Control Panel section.